All Sales Are Final
For safety and product-quality reasons, WLCM Health does not accept returns or exchanges of prescription products, including unopened, unused, or partially used items.
We do not offer refunds for these products except for an exception expressly approved following an individual review or where required by applicable law. There is no 30-day return window.
Individual Review and Program Support
If you experience a suspected allergic reaction or are unhappy with your program, contact Info@wlcmhealth.com with your order number and a brief description of your concern.
We review concerns on a case-by-case basis. Depending on your circumstances, we may offer a program adjustment, upgrade, or another appropriate resolution. Changes involving treatment require review by your prescribing nurse practitioner.
Any additional costs or changes to your subscription will be explained before you agree. An individual review does not guarantee a refund, credit, replacement, complimentary upgrade, or a particular treatment outcome.
Allergic Reactions and Medical Concerns
If you suspect an allergic reaction, contact your prescribing nurse practitioner promptly for guidance before using another dose. Our customer-service email is not an emergency medical service.
If you experience difficulty breathing, swelling of your tongue or throat, fainting, or other signs of a severe allergic reaction, call 911 or your local emergency number immediately. Do not wait for a response from our team.
Medical concerns and requests for a financial adjustment are reviewed separately. You do not need to wait for a refund decision to seek medical care.
Please avoid sending detailed medical records or sensitive health information by ordinary email. Our team will explain how to provide any necessary information securely.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, contains an incorrect item, is missing, or raises a concern about temperature exposure, contact Info@wlcmhealth.com promptly.
Include your order number and, where available, photographs of the item and shipping packaging. Keep the packaging while the issue is reviewed. Do not use a damaged or incorrect product, or one with suspected temperature-related damage, until you receive guidance from your dispensing pharmacy or prescribing clinician.
We will investigate and provide an appropriate resolution, including any replacement or refund required by applicable law. The all-sales-final policy does not eliminate remedies for an order we fail to fulfill properly.
If shipment is delayed beyond the applicable promised timeframe, we will provide the required notice and cancellation or refund options.
Subscriptions and Three-Month Plans
You may cancel future subscription renewals through the My Account area of our website. If you have trouble accessing cancellation, contact Info@wlcmhealth.com for assistance.
Three-month supply plans are billed as one payment at the beginning of each three-month term. Cancelling during a paid term stops the next renewal; it does not automatically refund the current term or products already supplied.
Cancel before your next renewal payment is processed to prevent that charge. We recommend doing so at least 48 hours before your renewal date, which is shown in My Account.
Any refund request remains subject to this policy and applicable law.
Approved Refunds
If a refund is approved or required by law, we will confirm the details by email and issue it to the original payment method. Once issued, refunds typically appear within 5–10 business days, depending on your bank or card issuer.
A refund does not depend on returning a prescription product unless we specifically provide authorized return instructions.
Do Not Mail Products Back
Do not ship medications, vials, syringes, or other products back without written instructions from our team. An unsolicited return does not create a right to a refund. Contact your dispensing pharmacy for appropriate disposal guidance.
Your Rights
This policy does not limit any rights or remedies that cannot be excluded under applicable law.
For assistance, contact Info@wlcmhealth.com.